FAQ

When you will receive your order depends primarily on three factors

1. When we receive your payment (checks and wires must be initiated/sent by you).
   • Please note that you will receive a Paid email once your payment is received.
2. Holding period after cleared payment.
   • Depending on your payment method, we will hold the order once payment is received and cleared. The hold periods by payment method are listed in checkout and in your confirmation email.   Paper checks take the longest and are held up to five business days after payment clears.
3. Shipping method and transit time.
   • UPS 3-Day Air is the fastest and most reliable method of shipping. These are usually delivered in 1-3 business days once in transit.
   • USPS is less consistent in both transit time and tracking accuracy.

Yes! When products are shipped via the United States Postal Service, we can ship to a P.O. Box. Please note that insurance on shipments to P.O. Boxes ends as soon as the package shows delivered.

We ship to US territories.

We will notify you by email once your order ships. You can also check the current status by logging in to your account or using our Track An Order page.

Orders are shipped in inconspicuous packaging via either USPS or UPS.* All shipments are fully insured. *UPS 3-Day Air  PO Boxes, UPS Store, and APO addresses.

Upon completion of checkout, your order will be reviewed once it’s approved you will be sent an email with instructions and all information necessary to complete your paper check or bank wire payment.

Select “Check” as your payment method at checkout. You will be prompted to PLACED ORDER to lock in your price, Once your order is placed our sales team will review your order, if your order is approved you’ll receive an order confirmation email with the invoice and address to mail your check.

Be sure to mail your check within one business day of placing your order. Write your order number on the memo line of your check. Once your check is received, we’ll be notified via email or text. We might take up to 5 business days to process your checks prior to shipping your order

We recommend mailing your check with Priority Mail Express so your check will be received in less than 3 business days because the time it takes for your check to arrive via the USPS can sometimes take more than a weeks.

There is a $1,500 minimum order requirement for all bank wire transfers. Bank wire payments have a $250,000 maximum. If you would like to place an order larger than $250,000, you need to call us at 1(888)-292-1307 and speak with a Sales Account Manager.

Please know, bank wire transfers and ACH transfers are different.

Select “Bank Transfer” as your payment method at checkout and placed your order. Once your order is reviewed and approved you’ll receive an order approval email with the invoice there you will see our wiring instructions and bank account information.

Please take these instructions to the bank and initiate your bank wire transfer within one (1) banking day of order placement. Most banks charge about $20-$35 for this service. Bank wires usually take about half a business day to be received. You will be sent an email confirmation upon receipt of your bank wire, and your order status will progress from “Pending” to “Processing.” We will then begin preparing your order for shipment. An email notification will be sent when your order ships.

All packages shipped by Bright Bullion are covered by insurance subject to certain conditions. In the unlikely event that your order is Lost in Transit, you need to contact us immediately. Lost in Transit is defined for the USPS as tracking not having updated in 5 or more calendar days. For UPS, it is 3 calendar days. You must contact us within 7 days since last tracking for USPS and 3 days since last tracking for UPS.

Once you contact us, we research the shipment with the carrier and begin the claim process. The claims process can take 14 or more days to resolve, and many Lost in Transit shipments end up getting delivered late. If the package is delivered, you must notify us within 24 hours.

Though unlikely, if your order is damaged during transit and/or any items are missing we require you to contact Dave&Co immediately so we can begin the claims process. If you have taken possession of a shipment that is damaged and/or is missing items, you have 2 days (48 hours) from the date of delivery to contact us as stated in our Terms and Conditions.

Dave&Co fully insures all its shipments. Should anything happen while your package is in transit to you, it will be covered by our insurance policy.

If we determine the package is lost or damaged, we file a claim. We reserve the right to re-ship your items or refund your money at our discretion.

Yes we ship to All States In  USA,Europe And Some Asian Countries Based On Your Order

The spot price for a precious metal is the current market price for that precious metal which is traded in the wholesale market for immediate delivery. The spot price is usually quoted in US dollars per troy ounce and refers to a quotation for a standard but large quantity. The spot price is also known as the international price.

Because precious metals are traded 24 hours a day around the world during the week, there will always be a live and changing spot price that feeds in from around the world wherever trading activity is highest.