Gold & Silver Bullion Frequently Asked Questions

The catalog includes listings for gold, silver, platinum, palladium and specialty metals. You can also browse rhodium products and iridium products. The availability, weight, form and price of each item should be confirmed on its individual product page before ordering.

Start with the bullion shop or select a metal category. Product titles and specifications help you compare coins, bars and rounds by metal, weight, mint, year, packaging and listed quantity. For multi-coin lots, check whether the price applies to one coin, a tube or an entire box.

Spot price is a benchmark market quotation for a precious metal, generally expressed per troy ounce. A retail coin or bar price can differ from spot because it includes factors such as fabrication, product availability, packaging and dealer premium. Always compare the product's fine-metal content, unit count and displayed total, not only the spot-price chart.

A standard 1 oz American Gold Eagle contains one troy ounce of pure gold, but the coin also contains silver and copper alloy for durability. Its overall weight is therefore greater than one troy ounce. The one-ounce designation refers to its fine-gold content, not its total alloy weight.

Read the product page for its metal, fineness, mint or manufacturer, weight, condition and any listed assay or packaging information. Not all coins and bars have identical certificates or packaging. If a particular item requires independent verification or specific documentation, ask customer support before purchasing.

Select an available product, confirm the exact size or lot quantity, review the displayed price and proceed through checkout. Before submitting the order, verify the shipping destination, payment option and final total. Retain the order confirmation and reference number for future support requests.

The Payment Options page describes methods including bank transfers, checks and cryptocurrency, along with additional payment arrangements. The methods and conditions actually available can depend on the order. Confirm the permitted method and any fees or discounts at checkout rather than assuming every listed method applies to every order.

Cryptocurrency payments are described on the current payment information page. Review the cryptocurrencies offered for your specific checkout, the payment amount, any network requirements and the order confirmation before transferring funds. Blockchain payments generally cannot be reversed once confirmed.

If bank wire is available for your order, follow the instructions supplied through the verified order process. Confirm the order reference, payment deadline, account details and recipient independently using the official support contact before sending funds. Do not rely on unexpected emails changing bank instructions.

Payment confirmation and clearance can affect when an order enters fulfillment. Processing times can differ between bank transfers, checks and other payment methods. Refer to your order confirmation and the terms agreed at checkout for the applicable timeline.

Precious-metal market prices can change frequently. The site's Terms & Conditions discuss order acceptance, price confirmation, payment deadlines and cancellation. Review the conditions shown for your transaction, especially before using a payment method with a clearance delay.

Delivery depends on payment clearance, order processing, stock status, the selected carrier and destination. A product page or checkout notice may provide a more specific estimate. For a time-sensitive purchase, ask customer support to confirm the current dispatch expectations before ordering.

Keep your order confirmation and check for a shipment notification or tracking reference after dispatch. If tracking has not been supplied or a shipment appears delayed, contact support with your order number and the destination details needed to identify the purchase.

Supported destinations and carriers can vary by product and order. Confirm your exact shipping address, country and carrier eligibility at checkout or with customer support before making payment. Do not assume that a shipping option available for one destination is available for all destinations.

Contact customer support promptly with the order number, carrier tracking reference and a description of the issue. If a package arrives damaged, preserve the outer packaging and take clear photos before disposing of materials. Ask support for the current claims procedure and any applicable deadlines.

Returns and exchanges are governed by the applicable published policies and the terms for the transaction. Review both Returns & Exchanges and Terms & Conditions. If a deadline or eligibility rule is unclear, request written clarification from customer support before relying on it or shipping an item back.

Contact Dave and Co Metals support with your order number and the product you wish to return. Ask whether the item qualifies, what packaging is required, what fees may apply and whether a return authorization number is needed. Wait for the written return instructions before sending a package.

The site's returns information discusses potential fees and market-price adjustments. The amount and conditions should be confirmed against the terms governing your order. If you are considering an exchange or refund, ask for a written explanation of the applicable charges before proceeding.

Use the Contact page or email info@daveandcometals.com. Include your order number when requesting assistance, but never send passwords, complete payment-card numbers or sensitive identification documents in an unsolicited message.

Privacy and legal reporting obligations depend on the transaction and applicable law. No dealer can guarantee that every transaction is exempt from reporting. For information about how the website handles personal data, see the Privacy Policy; consult a qualified adviser for individual tax or regulatory questions.

The Sell to Us page describes a bullion buyback process for eligible gold and silver coins and bars. To get started, provide the product type, metal, weight, quantity and condition when requesting a quote. Do not ship anything until you have confirmed the offer and received appropriate instructions.

The published Sell to Us page currently states a minimum buyback value of US$1,000. Confirm the minimum, eligible items and other terms directly with the team when requesting a quote, because buyback policies can change.

The current buyback page identifies eligible gold and silver coins and bars and notes that jewelry, raw ungraded pennies and unrefined metals are not purchased under that program. Product eligibility and the final offer depend on inspection, authenticity, quantity and condition. Ask about unusual products before shipping them.

Begin with a buyback quote request. Confirm the proposed price and applicable conditions, follow the shipping instructions supplied for the agreed transaction, and wait for the submitted items to be inspected. Final approval and payment are subject to the verified buyback terms.