Returns & Exchanges Policy
We want you to feel confident buying gold, silver, platinum, palladium and rhodium bullion from us. Here's exactly how returns, exchanges, and refunds work at Dave and Co Metals.
How to Start a Return
Four steps, starting with a quick message to our Customer Service team.
Contact Us Within 30 Days
Reach our Customer Service team by live chat or email at info@daveandcometals.com, or call +1 (213) 890-6721, within 30 days of receiving your item.
Get Your Return Authorization Number
Our team will confirm eligibility and issue you a Return Authorization Number along with instructions on how to send your item back.
Package & Ship
Pack your item securely in its original, unused condition and original packaging, and ship it back at your own expense.
Verification & Refund
Once we receive and verify your returned item, your refund or exchange is processed.
Return Eligibility
- Within 30 days of the date you received your item
- Item is unused and in the same condition you received it
- Item is in its original packaging
- You've contacted us and received a Return Authorization Number before shipping anything back
Fees & Costs to Know
- Restocking fee: $50 or 10% of the order total, whichever is greater
- Exchanges may carry a flat $50 processing fee
- Original shipping & handling charges are non-refundable
- Return shipping is the customer's responsibility
- Bullion returns may be subject to a market loss charge, at our discretion, if spot prices moved between purchase and return
How Refunds Are Issued
Refunds are only processed after your returned item has been received and verified.
Original Payment Method
In most cases, your refund is issued back to your original payment method once your return is verified.
Store Credit
At our discretion, a refund may instead be issued as store credit redeemable toward a future purchase.
Bitcoin / Bitcoin Cash
Refunds for orders paid in Bitcoin or Bitcoin Cash are issued through the blockchain at the USD rate at the time of the refund.
Our Gold & Silver Bullion Return Policy, Explained
Buying gold and silver online should feel as secure as buying in person, which is why our refund and returns policy covers everything we sell — bullion and certified coins alike — for 30 days from the date you receive your order.
Returning Bullion & Certified Coins
To qualify for a return, your item needs to come back to us unused, in its original condition, and in its original packaging, along with the Return Authorization Number our Customer Service team provides once you've reached out within the 30-day window.
Exchanges
Prefer an exchange over a refund — say, swapping into a different gold or silver product? Exchanges follow the same 30-day, original-condition requirements, and may carry a $50 processing fee.
Order Errors
In the rare case of a pricing or typographical error on our site, we reserve the right to cancel or correct the order at our discretion.
Returns & Exchanges — FAQs
Our refund and returns policy lasts 30 days from the date you receive your item. After 30 days, we're unable to offer a full refund or exchange.
Your item must be unused, in the same condition you received it, and in its original packaging.
Yes — returns are subject to a restocking fee of $50 or 10% of the order total, whichever is greater.
Contact our Customer Service team by live chat, email at info@daveandcometals.com, or phone at +1 (213) 890-6721 within 30 days of receiving your item. We'll issue you a Return Authorization Number and instructions for sending it back.
Return shipping is the customer's responsibility, and original shipping and handling charges are non-refundable.
Refunds are typically issued to your original payment method once your return is received and verified, though at our discretion a refund may be issued as store credit instead. Orders paid in Bitcoin or Bitcoin Cash are refunded through the blockchain at the USD rate at the time of the refund.
Need to Start a Return or Exchange?
Reach out to our Customer Service team and we'll get you a Return Authorization Number and clear instructions.
Before contacting support, check your order history and order number. The bullion ordering and delivery FAQ covers common questions about orders and shipments.