Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
WHAT IS YOUR RETURN POLICY?
We guarantee your satisfaction at Capital Bullion. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited (30) days from the date on which the customer receives their items. The refund, return and/or exchange policy only applies to customers who notify our Customer Service Department by live chat, email at info@daveandcometalsgmail.com, or by telephone at (888) 292-1307 during normal business hours within (30) days from the date on which the customer receives their item and keeps the item in its original packaging. The Customer Service Department will give you instructions on how to return your items and, at that time, you will be given a Return Authorization Number. All Bitcoin or Bitcoin Cash refunds are issued through Blockchain at the USD rate at the time the refund is processed. Dave And Co Metals is not responsible for any change in the Bitcoin exchange rate at the time of refund. Refunds for returns are not processed until after the returned item(s) has been received and verified.
Shipping and handling charges are non-refundable. For returns, you must carefully package the product and you are responsible for the cost of return shipping. Dave And Co Metals reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. Dave And Co Metals reserves the right to charge a restocking fee of $50 or 10% of the total order price (whichever is greater) on all refunded orders. We may charge a $50 processing fee on all exchanges. If a refund is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available. Refunds, at our discretion, may be issued via Dave And Co Metals store credit redeemable for future purchases in lieu of a cash refund.
On returning bullion related items, the customer may (at Dave And Co Metals ’s discretion) be required to pay for any market loss on their returns. Any market gain on refunds shall remain the property of Dave And Co Metals .
Pricing or Typographical Errors – We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Dave And Co Metals shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Additional Terms – Additional terms relating to certain products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted on the site on the pages describing the products.
Need help?
Contact us at info@daveandcometals.com for questions related to refunds and returns.
Returns & Exchanges Policy
We want you to feel confident buying gold, silver, platinum, palladium and rhodium bullion from us. Here's exactly how returns, exchanges, and refunds work at Dave and Co Metals.
How to Start a Return
Four steps, starting with a quick message to our Customer Service team.
Contact Us Within 30 Days
Reach our Customer Service team by live chat or email at info@daveandcometals.com, or call +1 (888) 292-1307, within 30 days of receiving your item.
Get Your Return Authorization Number
Our team will confirm eligibility and issue you a Return Authorization Number along with instructions on how to send your item back.
Package & Ship
Pack your item securely in its original, unused condition and original packaging, and ship it back at your own expense.
Verification & Refund
Once we receive and verify your returned item, your refund or exchange is processed.
Return Eligibility
- Within 30 days of the date you received your item
- Item is unused and in the same condition you received it
- Item is in its original packaging
- You've contacted us and received a Return Authorization Number before shipping anything back
Fees & Costs to Know
- Restocking fee: $50 or 10% of the order total, whichever is greater
- Exchanges may carry a flat $50 processing fee
- Original shipping & handling charges are non-refundable
- Return shipping is the customer's responsibility
- Bullion returns may be subject to a market loss charge, at our discretion, if spot prices moved between purchase and return
How Refunds Are Issued
Refunds are only processed after your returned item has been received and verified.
Original Payment Method
In most cases, your refund is issued back to your original payment method once your return is verified.
Store Credit
At our discretion, a refund may instead be issued as store credit redeemable toward a future purchase.
Bitcoin / Bitcoin Cash
Refunds for orders paid in Bitcoin or Bitcoin Cash are issued through the blockchain at the USD rate at the time of the refund.
Our Gold & Silver Bullion Return Policy, Explained
Buying gold and silver online should feel as secure as buying in person, which is why our refund and returns policy covers everything we sell — bullion and certified coins alike — for 30 days from the date you receive your order.
Returning Bullion & Certified Coins
To qualify for a return, your item needs to come back to us unused, in its original condition, and in its original packaging, along with the Return Authorization Number our Customer Service team provides once you've reached out within the 30-day window.
Exchanges
Prefer an exchange over a refund — say, swapping into a different gold or silver product? Exchanges follow the same 30-day, original-condition requirements, and may carry a $50 processing fee.
Order Errors
In the rare case of a pricing or typographical error on our site, we reserve the right to cancel or correct the order at our discretion.
Returns & Exchanges — FAQs
Our refund and returns policy lasts 30 days from the date you receive your item. After 30 days, we're unable to offer a full refund or exchange.
Your item must be unused, in the same condition you received it, and in its original packaging.
Yes — returns are subject to a restocking fee of $50 or 10% of the order total, whichever is greater.
Contact our Customer Service team by live chat, email at info@daveandcometals.com, or phone at +1 (888) 292-1307 within 30 days of receiving your item. We'll issue you a Return Authorization Number and instructions for sending it back.
Return shipping is the customer's responsibility, and original shipping and handling charges are non-refundable.
Refunds are typically issued to your original payment method once your return is received and verified, though at our discretion a refund may be issued as store credit instead. Orders paid in Bitcoin or Bitcoin Cash are refunded through the blockchain at the USD rate at the time of the refund.
Need to Start a Return or Exchange?
Reach out to our Customer Service team and we'll get you a Return Authorization Number and clear instructions.